We take Client Care very seriously and our goal is to provide an efficient service of the highest quality to all our clients.
However, if you (our client) are not satisfied with the service and assistance you have received from us, you are entitled to make a complaint. In the first instance, you should contact Mrs Laura Protti (Email L.protti@leplaw.co.uk; Postal Address LP LAW Ltd, 37-38 Long Acre, London WC2E 9JT).You should confirm your complaint in writing to Mrs Laura Protti and provide the following information:
Mrs Laura Protti will reply to your written complaint within 14 days, informing you of the enquiries she is making to address your complaint, the steps she is taking and the estimated time-scale for completing her activities.
We aim to respond in full to all complaints within six weeks. If we think that we are not able to meet that time-scale, we will inform you promptly, giving you an estimated revised time-scale.
If, for any reason, we are unable to resolve your complaint, you can refer your concerns to the Legal Ombudsman. Normally you will need to bring your complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
The details of the Legal Ombudsman are as follows: Website: www.legalombudsman.org.uk Email: enquiries@legalombudsman.org.uk Telephone 0300 5550 333 (from abroad +44 (0) 121 245 3050) Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
If you have any concerns about the professional conduct of LP LAW or any of its partners and employees, such as, for example, fraud and dishonesty, losing your money or treating you unfairly because of your age, gender, religion, cultural background, a disability, etc. you have the right to raise your concerns or complain to our Regulator, the Solicitors Regulation Authority (SRA). Additional information can be found on their website.
The SRA can be contacted by telephone (0370 606 2555), by email (reports@sra.org.uk) or by post (SRA Report, The Cube, 199 Wharfside Street, Birmingham, B1 1RN).
You are entitled to query, challenge or complain about an invoice we have sent you. If an invoice remains fully or partially unpaid, we may charge interest on the outstanding amounts due unless an unresolved query or concern has been raised.
